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Service

01

Markets served

02

Cooperation Process

03

After-sales guarantee

Markets served

Europe

Africa

middle East

North America

South America

Southeast Asia

We attach importance to global layout and influence enhancement, gradually penetrating major markets such as Europe, America, the Middle East, Africa and Southeast Asia, and realizing the international expansion of the brand.

Cooperation
Process

Customer demand communication

- Demand Analysis: Communicate with customers in detail through phone, email or face-to-face meetings to understand their specific needs, including product specifications, performance requirements, application scenarios, quantity and delivery cycle, etc.
- Technical Support: If customers have questions about product selection, our technical team will provide customers with professional advice to help them choose the most suitable solution.

Solution customization and quotation

- Solution Design: Based on the client's needs, we create a personalized product solution, including design drawings, technical specifications, and material selection.
- Pricing: After fully understanding the requirements, we provide a clear and competitive quotation, ensuring that the client understands the price and service details at a glance.

Sample confirmation

- Sample Production: We produce product samples based on the confirmed solution and rigorously test them according to quality standards to ensure they meet the client's technical and functional requirements.
- Sample Review: The samples are sent to the client for testing and confirmation. If necessary, we will further optimize the samples based on the client's feedback.

Customer demand communication

- Contract Preparation: After the client confirms the samples and quotation, both parties will negotiate contract details, including delivery schedule, payment terms, after-sales service, etc.
- Contract Signing: Both parties officially sign the cooperation contract, providing legal assurance for subsequent production and delivery.

Mass Production

- Order Arrangement: After receiving the client’s order and initial payment, we will incorporate the order into the production schedule and inform the client of the production progress.
- Production Monitoring: We closely monitor the production process to ensure product quality and timelines meet the client's requirements. The client can request updates on the production status at any time.

Quality Testing

Strict Testing: Every batch of products undergoes strict quality testing before leaving the factory, including performance testing, durability testing, and sealing tests, ensuring compliance with international standards and client requirements.
- Test Reports: We provide detailed quality testing reports to the client, ensuring transparency and traceability of the product quality.

Logistics and Delivery

Packaging and Shipment: We use packaging that complies with international shipping standards to ensure the product remains intact during transportation.
- Logistics Arrangement: We select the optimal logistics method based on the client's needs, offering full tracking services and ensuring timely delivery.
- Delivery Confirmation: After delivery, the client signs off to confirm the receipt of the complete and undamaged goods.

After-Sales Service

Technical Support: We offer usage guidance, installation, and commissioning services, and promptly resolve any issues the client encounters during use.
- Quality Feedback: If the client provides feedback regarding quality or performance, we promise to respond quickly and offer effective solutions.
- Long-Term Cooperation Maintenance: We conduct regular follow-up visits to understand the client’s usage situation and new needs, maintaining a strong, ongoing partnership.

01
Customer demand communication
02
Solution customization and quotation
03
Sample confirmation
04
Customer demand communication
05
Mass Production
06
Quality Testing
07
Logistics and Delivery
08
After-Sales Service

After-sales guarantee

1

 / 

7

Service response speed
Technical Support and Guidance
Product Repair and Replacement
Spare Parts Supply
Regular Inspections and Maintenance
Customer Training and Education
Global After-Sales Service Network
We promise to respond quickly within 24 hours after customers submit after-sales service requests. Whether it is product failure, technical consultation or quality issues, customers can get timely support from our team. The after-sales service platform we provide supports 24-hour communication, ensuring that customers can get in touch with us at any time.
We provide comprehensive technical support, including product installation, debugging, operation training, and troubleshooting. Our experienced team offers professional advice and solutions to ensure optimal product performance. For complex issues, we also provide remote diagnostics and on-site support.
For products within the warranty period or those with quality issues, we offer free repair or replacement services. Our repair services include fault diagnosis, part replacement, and system debugging to restore the product's original performance and minimize downtime.
We offer a full range of spare parts to ensure any component damage is promptly addressed. All parts meet factory standards and undergo strict quality testing to guarantee high quality and long-term stability.
We provide scheduled inspections and maintenance services based on customer needs. This includes performance assessments, component checks, seal inspections, and maintenance recommendations to prevent downtime and ensure optimal product performance.
To ensure efficient operation and maintenance, we offer professional training services. The training covers proper product use, daily maintenance, and handling common issues. We also provide regular workshops and online educational resources to help customers improve efficiency and reduce maintenance costs.
We have after-sales service centers in multiple countries and regions to meet the needs of customers worldwide. Our international service network offers local support, efficient logistics, and technical consultation to ensure seamless product integration and timely response globally.

Contact

Our Email

info@vefank.com

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+86 18011955037

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+86 18011955037

You can contact us in the following four ways. We will communicate with you immediately after receiving your inquiry!

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